C U S T O M E R + P A T I E N T   E N G A G E M E N T

Customer
Care BPO

Elevate Customer Retention and Loyalty

Transform Every Interaction

Into Value With Our CX Solutions

At EngageCX, we blend human expertise with advanced technology to enhance every customer and patient interaction, driving satisfaction and loyalty by integrating analytics, skilled sales associates, and innovative processes. 

As an invaluable extension of your business, we design and optimize programs to fit your needs, ensuring exceptional customer experiences.

Why Trust Us With Your Customers

  • Leverage data-driven insights to personalize customer interactions and drive loyalty.

  • Our trained professionals work alongside technology to ensure every customer interaction is meaningful and effective.

  • Utilize the latest tools and platforms to streamline operations and enhance the customer experience.

  • From initial contact to ongoing engagement, our solutions cover every aspect of customer retention and loyalty.

  • We tailor our offerings to meet your unique needs, global call center presence presents multitude of options when it comes to agent skillset and cost

  • and expertise allows us to apply a consultative, creative approach to each engagement vs. a traditional "butts in seats" BPO company focused on labor arbitrage  

  • Allows for "at-risk" arrangements to guarantee alignment with us and our clients 

Patient + Member Surveys

Benefit Activation

Health Risk Assessments

In-Home Assessment Activity

Retention, Upsell, and Cross-Sell

Back Office Support

CX Solutions

For Customer Care

Adoption, Loyalty, & Engagement Programs

CUSTOMER ENGAGEMENT

Industry Spotlight: Healthcare

Looking to level up your customer acquisition?