Leading the Way in
Healthcare CX

Integrating human expertise with advanced AI, we provide seamless, compassionate care for members, patients, and providers. Promoting team wellness and community collaboration, our teams elevate interactions across varied populations delivering better outcomes at reduced costs.

With decades of expertise in call centers and healthcare, coupled with our commitment to investing in people, processes, and cutting-edge technology, we are your trusted partner in delivering exceptional CX solutions and resolving your most complex business challenges. We reject the notion of “one size fits all” or “out of the box” solutions; instead, our tailored, consultative approach ensures that we craft the optimal strategy for your unique needs in an ever-evolving industry.

Areas we bring value:

We use technology to help analyze patient data to personalize therapy sessions, identify trends, and provide early intervention, improving treatment effectiveness and accessibility.
We analyze patient data to personalize treatment plans, predict health risks, and optimize care pathways, improving outcomes and efficiency. Providing personalized patient support, care coordination, and proactive outreach, ensuring continuity of care and patient satisfaction.
Expert leadership and tenured agents ready to handle all survey and outreach needs.
We specialize in identifying and addressing gaps in care, ensuring patients receive timely and necessary medical services for optimal health outcomes.
We provide timely and proactive medical services, ensuring patients receive continuous and optimal healthcare remotely.
We strive to ensure accurate and efficient financial transactions, optimizing revenue cycles for healthcare providers.
We excel in optimizing scheduling processes, ensuring efficient and seamless coordination of appointments for healthcare providers and patients.
Leverage AI, speech analytics, and expert human analysis to elevate your customer service and improve overall efficiency.

Revolutionizing Your Call Center Experience

EngageCX is reshaping the landscape setting a new standard in call center, AI, and digital marketing solutions. With a laser-sharp focus on healthcare and chronic care, integrating human expertise with cutting-edge technology, we aim to deliver unparalleled efficiency and precision.

Whether you're a large health system, a chronic care provider, growing startup, or something in between our tailored solutions address all aspects of your needs culminating in an exceptional customer and patient experience.